Common Conflict Resolution Mistakes and How to Avoid Them :
One of the most common and frustrating impediments to worker productivity is conflict between employees. Unresolved conflict can strain relationships, create tension and negativity, and dampen morale. Whether engaged in a heated debate, a disagreement, or an outright feud, take a strategic approach to resolving the problem. You’ll be most effective if you avoid making these common mistakes.
1. Don’t make assumptions about the situation or the other person’s perceptions, motivations, or reactions. You’ll get a much clearer and more accurate picture by asking the other person directly.
2. Don’t take it personally - it rarely is!
3. Don’t look for blame. Instead, try to identify cause.
4. Don’t avoid the problem. It’ll only get worse, breed resentment, and resurface at a later date. You’ve simply got to deal directly with the issue at hand.
5. Don’t attack the other person’s character. That’s just playing dirty. It will not help you work things out and it will almost certainly have a lasting, negative impact.
To Be Continued .....
Author Unknown
