1: Put customer satisfaction first
Understanding and satisfying your customer’s needs are the cornerstones of a successful business. Do what is necessary to meet those needs. After all, without the customer, there is no professional.
You may not view those you work with as your customers, but in many cases, they are. I remember when one of my managers perceived that I was overly stressed. He pulled me aside and sat me down in his office where he told me stories and jokes for the better part of half an hour. He recognized my needs and acted accordingly.
Professionals identify and satisfy their customer’s needs.
2: Make expertise your specialty
The very word professional implies that you are an expert. Technical competence is essential in IT.
Become an expert in the skills and tools necessary to do your job.
Always perform to the best of your abilities.
Keep your knowledge up to date.
Professionals know their trade.
3: Do more than expected
Professionals aren’t bound by a time clock. They are given wide latitude in their daily self-management. They are expected to manage their time and work habits. Don’t abuse the privilege. If you take an hour for personal needs, give back two hours.
The reality is that professionals are expected to exceed the standard 40-hour workweek. There are times when you may be asked to work weekends. You may have to forego a vacation or work 12-hour days to complete an important project. All are part of the job description of most professional positions.
Professionals are expected to produce results. Strive to complete deliverables before their due dates and under budget.
Professionals meet or exceed expectations whenever possible.
To Be Continued....
